Refund policy

 

Refund and Cancellation policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform. Under this policy: Cancellations will only be considered if the request is made 7 days after placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers/merchant (s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep. In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its end. Customer has to share a video of damaged and defective product for verification This should be reported within 7 days of receipt of products. In case of any refunds approved by KISO JEWELS, it will take 7 days for the refund to be credited to the original payment method.

We do not have any Return, Replacement or Exchange policy